{
    "app": "complia",
    "complaint_id": 4,
    "generated_at": "2026-11-13T10:48:37+00:00",
    "data": {
        "complaints": [
            {
                "id": 4,
                "token": "d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4d4",
                "complainant_name": "Priya Nair",
                "complainant_email": "priya.nair@example.com",
                "subject": "Incorrect address on account despite corrections",
                "details": "I have corrected my address twice through your portal and letters still go to my old address. This has exposed my financial information to the new occupants.",
                "reference": "ACC-88231",
                "status": "acknowledged",
                "received_at": "2026-11-03 10:00:00",
                "ack_due_at": "2026-12-02",
                "acknowledged_at": "2026-11-05 11:30:00",
                "outcome": "",
                "outcome_date": "",
                "ip": "",
                "created_at": "2026-11-03 10:00:00",
                "updated_at": "2026-11-03 10:00:00",
                "ack_email_opt_in": 0,
                "ack_email_sent_at": null,
                "owner_user_id": 0
            }
        ],
        "complaint_log": [
            {
                "id": 4,
                "complaint_id": 4,
                "action": "submitted",
                "note": "Complaint received via public form.",
                "at": "2026-11-03 10:00:00"
            },
            {
                "id": 5,
                "complaint_id": 4,
                "action": "status_acknowledged",
                "note": "Status changed to acknowledged: acknowledgment email sent to complainant.",
                "at": "2026-11-05 11:30:00"
            }
        ],
        "attachments": []
    }
}