{
    "app": "complia",
    "complaint_id": 6,
    "generated_at": "2026-11-13T10:48:37+00:00",
    "data": {
        "complaints": [
            {
                "id": 6,
                "token": "f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6",
                "complainant_name": "Henrik Larsen",
                "complainant_email": "h.larsen@example.com",
                "subject": "Retention: records kept after account closure",
                "details": "I closed my account over two years ago but your support team could still see my full purchase history last week. Why is this data still held, and under what retention policy?",
                "reference": "",
                "status": "investigating",
                "received_at": "2026-10-20 10:00:00",
                "ack_due_at": "2026-11-18",
                "acknowledged_at": "2026-10-22 14:00:00",
                "outcome": "",
                "outcome_date": "",
                "ip": "",
                "created_at": "2026-10-20 10:00:00",
                "updated_at": "2026-10-20 10:00:00",
                "ack_email_opt_in": 0,
                "ack_email_sent_at": null,
                "owner_user_id": 0
            }
        ],
        "complaint_log": [
            {
                "id": 10,
                "complaint_id": 6,
                "action": "submitted",
                "note": "Complaint received via public form.",
                "at": "2026-10-20 10:00:00"
            },
            {
                "id": 11,
                "complaint_id": 6,
                "action": "status_acknowledged",
                "note": "Status changed to acknowledged.",
                "at": "2026-10-22 14:00:00"
            },
            {
                "id": 12,
                "complaint_id": 6,
                "action": "status_investigating",
                "note": "Status changed to investigating: retention schedule pulled for review.",
                "at": "2026-10-24 09:00:00"
            }
        ],
        "attachments": []
    }
}