{
    "app": "complia",
    "complaint_id": 7,
    "generated_at": "2026-11-13T10:48:37+00:00",
    "data": {
        "complaints": [
            {
                "id": 7,
                "token": "a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7a7",
                "complainant_name": "Aisha Rahman",
                "complainant_email": "a.rahman@example.com",
                "subject": "Duplicate profiles holding my data",
                "details": "You appear to hold two profiles for me with different spellings of my name; one still has my old phone number. Please merge or delete the duplicate.",
                "reference": "",
                "status": "resolved",
                "received_at": "2026-10-23 10:00:00",
                "ack_due_at": "2026-11-21",
                "acknowledged_at": "2026-10-25 10:20:00",
                "outcome": "Duplicate profile identified and deleted; remaining profile verified with complainant. Process gap in account creation logged for fix.",
                "outcome_date": "2026-11-11",
                "ip": "",
                "created_at": "2026-10-23 10:00:00",
                "updated_at": "2026-10-23 10:00:00",
                "ack_email_opt_in": 0,
                "ack_email_sent_at": null,
                "owner_user_id": 0
            }
        ],
        "complaint_log": [
            {
                "id": 13,
                "complaint_id": 7,
                "action": "submitted",
                "note": "Complaint received via public form.",
                "at": "2026-10-23 10:00:00"
            },
            {
                "id": 14,
                "complaint_id": 7,
                "action": "status_acknowledged",
                "note": "Status changed to acknowledged.",
                "at": "2026-10-25 10:20:00"
            },
            {
                "id": 15,
                "complaint_id": 7,
                "action": "status_investigating",
                "note": "Status changed to investigating.",
                "at": "2026-10-29 11:00:00"
            },
            {
                "id": 16,
                "complaint_id": 7,
                "action": "status_resolved",
                "note": "Status changed to resolved. Outcome: duplicate profile deleted, complainant notified.",
                "at": "2026-11-11 16:30:00"
            }
        ],
        "attachments": []
    }
}