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Maria Santos #1

received · Marketing emails after opt-out · received Nov 10, 2026

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As it was received

unedited — this is the record
Complainant
Maria Santos · maria.santos@example.com
Subject
Marketing emails after opt-out
Received
Nov 10, 2026 10:00am
What they said
I unsubscribed from your newsletter on the 2nd but have received three more marketing emails since. Please stop processing my email address for marketing and confirm.
Tracking code
a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1a1

Files on this complaint

0 files · never public
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Investigation log

append-only · 1 entry
  • Submitted
    Complaint received via public form.
    Nov 10, 2026 10:00am
Append-only and timestamped — it cannot be edited or deleted afterward.
Acknowledgment clock
26days left · due Dec 9, 2026

Acknowledging stops the clock. It does not close the complaint.

Owner

Nobody owns this complaint yet.

Move it along

received → acknowledged → investigating → resolved / rejected. Closing needs a written outcome.

Receipt

This complainant did not ask for a receipt, so none was sent. That choice is theirs and is part of the record.

Data request

Anonymizing clears the complainant's name, email, IP address and own reference, and the original file names, and deletes the attached files. Only a closed complaint can be anonymized.

Kept: the complaint's subject, details and outcome and the handlers' notes in its log, which can name the complainant, because they are the record that the complaint was handled.

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What the complainant sees

Their tracking code shows the stage and, once closed, the outcome — nothing from the internal log.

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