Complaints procedure review due soon
Version 2, approved by the partners was due for review on Dec 3, 2026. Open the procedure.
Overdue (1)
Past the acknowledgment deadline and not yet acknowledged.
| # | Ref | Subject | Received | Ack due | Days | |
|---|---|---|---|---|---|---|
| 3 | — | Data shared with third party without consent | 2026-10-04 | 2026-11-02 | -11 | Open |
Due within 7 days (1)
Acknowledge these to stop the clock.
| # | Ref | Subject | Received | Ack due | Days | |
|---|---|---|---|---|---|---|
| 2 | STORE-114 | CCTV footage request ignored | 2026-10-18 | 2026-11-16 | 3 | Open |
Open (4)
Acknowledged or comfortably inside the window.
| # | Ref | Subject | Received | Ack due | Days | |
|---|---|---|---|---|---|---|
| 6 | — | Retention: records kept after account closure | 2026-10-20 | 2026-11-18 | 5 | Open |
| 5 | — | Staff member accessed my file without need | 2026-10-26 | 2026-11-24 | 11 | Open |
| 4 | ACC-88231 | Incorrect address on account despite corrections | 2026-11-03 | 2026-12-02 | 19 | Open |
| 1 | — | Marketing emails after opt-out | 2026-11-10 | 2026-12-09 | 26 | Open |