Write the letter your office actually sends. Complia fills in the facts it holds; everything else is your wording. No statutory language is generated for you — what a letter must say is your decision, and it changes by jurisdiction and over time.
Merge fields: {{complainant_name}} {{complainant_email}} {{subject}} {{reference}} {{received_date}} {{ack_due_date}} {{status}} {{outcome}} {{outcome_date}} {{today}} {{organization}}