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Sophie Legrand #5

investigating · Staff member accessed my file without need · received Oct 26, 2026

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As it was received

unedited — this is the record
Complainant
Sophie Legrand · s.legrand@example.com
Subject
Staff member accessed my file without need
Received
Oct 26, 2026 10:00am
What they said
I believe a member of your staff who knows me personally has been looking at my customer record. I would like this investigated and access logs checked.
Tracking code
e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5e5

Files on this complaint

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Investigation log

append-only · 4 entries
  • Note added
    IT confirmed audit logs cover the period in question. Review meeting booked.
    Nov 4, 2026 10:05am
  • Status investigating
    Status changed to investigating: access-log review requested from IT.
    Oct 30, 2026 3:40pm
  • Status acknowledged
    Status changed to acknowledged.
    Oct 28, 2026 9:15am
  • Submitted
    Complaint received via public form.
    Oct 26, 2026 10:00am
Append-only and timestamped — it cannot be edited or deleted afterward.
Acknowledgment clock
✓Acknowledged Oct 28, 2026

The statutory clock stopped when this was acknowledged.

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Receipt

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Data request

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