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Henrik Larsen #6

investigating · Retention: records kept after account closure · received Oct 20, 2026

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As it was received

unedited — this is the record
Complainant
Henrik Larsen · h.larsen@example.com
Subject
Retention: records kept after account closure
Received
Oct 20, 2026 11:00am
What they said
I closed my account over two years ago but your support team could still see my full purchase history last week. Why is this data still held, and under what retention policy?
Tracking code
f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6f6

Files on this complaint

0 files · never public
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PDF, PNG, JPEG, TXT or EML, up to 10 MB — the file's own bytes decide, not its name. You can remove what you uploaded; only an administrator can remove the complainant's evidence.

Investigation log

append-only · 3 entries
  • Status investigating
    Status changed to investigating: retention schedule pulled for review.
    Oct 24, 2026 10:00am
  • Status acknowledged
    Status changed to acknowledged.
    Oct 22, 2026 3:00pm
  • Submitted
    Complaint received via public form.
    Oct 20, 2026 11:00am
Append-only and timestamped — it cannot be edited or deleted afterward.
Acknowledgment clock
✓Acknowledged Oct 22, 2026

The statutory clock stopped when this was acknowledged.

Owner

Nobody owns this complaint yet.

Move it along

received → acknowledged → investigating → resolved / rejected. Closing needs a written outcome.

Receipt

This complainant did not ask for a receipt, so none was sent. That choice is theirs and is part of the record.

Data request

Anonymizing clears the complainant's name, email, IP address and own reference, and the original file names, and deletes the attached files. Only a closed complaint can be anonymized.

Kept: the complaint's subject, details and outcome and the handlers' notes in its log, which can name the complainant, because they are the record that the complaint was handled.

Download their file (JSON)
What the complainant sees

Their tracking code shows the stage and, once closed, the outcome — nothing from the internal log.

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