| Complainant | Subject | Stage | Acknowledgment clock | Received | |
|---|---|---|---|---|---|
| Maria Santosmaria.santos@example.com | Marketing emails after opt-out |
received | 26d leftdue Dec 9, 2026 | Nov 10, 2026 | |
| James Okaforj.okafor@example.com | CCTV footage request ignored ref: STORE-114 |
received | 3d leftdue Nov 16, 2026 | Oct 18, 2026 |
The clock runs from the day a complaint arrived to its acknowledgment deadline; acknowledging stops it. Resolving or rejecting needs a written outcome, so those happen on the complaint's own page.